Terms & Conditions

Booking Appointments

When booking an appointment please inform us of any health conditions as some conditions may prevent certain treatments being carried out. You will be asked to fill in and sign a client questionnaire before your first treatment. All personal details are kept in the strictest confidence

Cancellations/Late arrivals

Clients who wish to change or cancel their appointments are kindly requested to provide a minimum of 24 hours notice as otherwise a 50% cancellation fee may be applied. If you are running late please let us know, late arrivals will be charged the full price for the treatment but full treatment time cannot be guaranteed.

Junior Bookings

We are happy to take bookings for teenagers. However a parent or guardian is required to be in attendance whilst the treatment is carried out.

Semi-Permanent Make-up

Clients must be at least 18 years of age at time of treatment. No exceptions are allowed under any circumstances.


There is a visitor car park opposite the Eco Centre building or there is on street parking on Amy Johnson Way. The centre car park is for tenants only and a car park attendant regularly patrols and will issue a fine if you do not have a parking permit showing.


Please ensure you retrieve all your personal belongings and valuables before leaving the premises as no responsibility can be taken for lost items.


We welcome feedback on our services and premises as our aim is to make your time with us as enjoyable and relaxing as possible.


Please note that prices are subject to variation and the management reserve the right to change pricing without prior notice.


The £100 voucher includes:

  • Semi-Permanent Makeup – £50
  • Sothys Facials – £10
  • Sothys Body treatments – £15
  • Full Set Eyelash Extensions – £15
  • Shellac Polish – £5
  • Any Sothys retail product £5